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FAQ

About Us

Do you master for Vinyl?

There’s no reason why you should need a different master for vinyl than you do for CD or Download. Fact. The master should translate straight to a cutting lathe.

Your digital master and your vinyl master should sound just the same. If you heard a track on the radio, went out and bought the record – you would want them to sound the same, wouldn’t you?

We want to hear from you!

We would love to hear from you and answer any other questions you have. We want to help you get your music mastered at Sigil Of Brass. That is if you are wondering how do I get my music mastered at Sigil Of Brass.

Please either email us or get in contact via the contact page – our email address is [email protected]

What format will the tracks be returned to me as?
We deliver track back as either 44.1k 24bit or 48k 24bit depending on the format you send the files.

Please instruct us on the order form if you would prefer a different format.

Delivery

How do you order mastering at Sigil Of Brass?

We want to help you. You might be wondering ” how do I get my music mastered at Sigil Of Brass” so we have written these notes. If you click on the button ORDER MASTERING in the menu then you will come to the page where you can order you mastering.

All of the payments are done through Stripe, using your debit or credit card so there are no worries about security – all of your details are handled away from our server using Stripe’s software. We will not be privy to your details – the first thing we will know about you is the email saying you ordered mastering and then us receiving your files in our Dropbox.

Once your payment has cleared (should take around thirty seconds) you will be redirected to the THANK YOU Page on the system we use, it is here that you can upload your tracks.

Your tracks will be uploaded to our Dropbox and then we will be able to download them and send them back to you, after mastering.

 

How do I get my tracks to you?

When your payment has been processed, you will be forwarded to the thank you page. On the THANK YOU Page you will upload your audio.

It is a drag and drop interface, just scroll down.

 

When will I get my track(s) back after ordering online?

Single tracks and 4 track EP’s are normally returned within three working days of us receiving your order.

Album sessions are longer so they will be booked in asap and you will be informed of the day.

Please contact us if you have any immediate deadlines and we will ensure they are met. All files will be sent to you digitally.

Can I attend the mastering session?

Yes, you are more than welcome to come to our mastering room at Creao Studios to work with Andy & Allan in person.

However, attended sessions are based on a Day Rate so please contact us to arrange.

How can I pay for the mastering?

Please choose the service you require on the ORDER MASTERING page, then you will be then moved to a secure payment page where you need to put in your card details including name, contact details (so we can return the files) card number, expiry date and security code. The Payment Service we use is Stripe – this means you are protected as much as we are.

We accept the following: Master Card, Visa Debit, Visa Delta, Visa Connect, Visa, Solo, Maestro.

Please note that you will be charged the GBP price as presented on the website.

Can I get a revision on the track?

Yes, we will work with you until you are happy with the master. However, if you change the mix Andy & Allan will need to start again and you’ll need to purchase again for mastering.

Address

Creao Studio HG1 4BE

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